Can a ticket have a non-Tippy Tip and a Tippy Tip?
Unfortunately the Inspire by STX software only allows tickets to have all Tippy tips or all Inspire Tips. If you have a client that wants to leave a tip in Tippy but then also a Cash or Check Tip you'd like to track, please run the Tippy Tip using the ticket and then create a new ticket only for the non-Tippy Tip for the worker.
Related Articles
Tippy Transaction - Ticket Changes
Update Ticket - Add, Remove or Update Line Items Once the Send to Tippy button has been clicked, a pop up will display. On the left, instructions will display on how to proceed with a Tippy and Credit Card transaction. If you need to make changes to ...
Inspire v4.3 - Non Cash Payment Fee Updates
Why are Non Cash Payment Fees being changed? Per regulations, we can no longer display a line item called 'Non Cash Payment Fee' on the ticket, the cost needs to be built into the goods & services and then we can offer a discount for paying cash. ...
What if I sent the ticket to Tippy but they do not want to leave a Tippy Tip?
If you clicked Send to Tippy but the customer does not want to leave a tip, simply have them click the NO TIP option in the upper right for each worker. Then have the customer click the "Continue to Payment" button.
Tippy Integration Error Messages
The following are error messages related to the Inspire Tippy Integration and the next steps to troubleshoot: Transaction with Specified ID does not exist To troubleshoot, there are two areas to consider: Are all the workers on the ticket paired ...
Tippy: The wrong worker was sent a tip, how do I correct?
If you accidentally had the incorrect worker on a ticket, here are the two ways you can resolve: Option 1: Client & Credit Card Still Present If the client and their credit card are still present, follow these steps: Go to the Completed Ticket Click ...