How do I enable and customize reminder emails?

How do I enable and customize reminder emails?

If you are currently using a free email account, such as @yahoo.com, @aol.com, @gmail.com or @icloud.com, those domains will not allow you to use their email addresses to send bulk emails. Initially, your first emails may send however once you reach their limit, the emails will stop sending.  
Traditionally if you already have a website URL, the host site or company that assisted in the setup can offer you email addresses.  To obtain a domain for the first time, we recommend checking out Go Daddy (GoDaddy.com) or Google Domains (domains.google).

  1. Click the Menu Icon (≡) and then click Setup > Setup Appointments & Emails
  2. Click the Reminders tab
  3. Check the Send Appointment Reminders box to turn on reminders
    1. Daily Reminders are sent at: Selecting a specific time will send all daily reminders at that time. This setting does not pertain to reminders scheduled to go out hours prior to the appointment.  By not setting a preference, the system will send daily reminders as queued. 
    2. Reminder Options: Select the number of hours or days before the appointment to send a reminder.
    3. From Email Address: Input business email address, preferably an email address that the business owns the domain name for.
      1. Example:  info@businessname.com.
    4. From Email Name: Business name that should appear in the recipient’s inbox instead of the email.
      1. Example: Lotus Salon & Spa
    5. Subject & Email Template: Create or edit a custom email to be sent to clients. Include items such as client name, appointment time and services, by selecting “Merge Field” above and copy/paste the text into the Email Template field. 
  4. Enter your email address and click Send Test Email to see how your email will look
  5. Click Save

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