Location: Reports > Business Analysis Reports The Ticket Analysis Report provides detailed statistics, percentages, and revenue comparisons for tickets within a selected date range. This report can be viewed for the entire company or filtered by a ...
If a ticket was completed with No Client selected, follow these simple steps to associate a client to the ticket: Go to the Completed TicketĀ On the top part of the receipt, there will be a magnifying glass icon next to "NO CLIENT" Click on the ...
Reopen Ticket Capabilities coming late 2023 / early 2024 Important: the Reopen Ticket permission enabled is required to reopen tickets, upon release this permission is disabled by default. How do I reopen and edit a ticket? From the completed ticket, ...
Important: The permission for Edit Ticket Details must be enabled to change the ticket date. To edit the date assigned to the ticket, follow these simple steps: Go to the completed ticket page Click Edit Ticket Details Click on the Date Field Select ...