How do I redistribute or edit a tip?

How do I redistribute or edit a tip?




To add a new tip to a completed ticket, follow these steps:
  1. Go to the Completed Ticket page
  2. Click the Add Tip Payment button
  3. Enter the Amount for the Tip and the Tip Payment Type
  4. Click Save
  5. Tips will be auto-distributed to all workers who performed a service based on their share of services performed.
    1. To add a worker to receive a tip, click on the the worker drop down and select a worker
    2. To edit the amount of tip, edit the value in the field to the right of the Worker Name
    3. To add more tips, click the Add Tip Payment Button
    4. The value in parenthesis is the Total Service Amount for the associated worker Example: ($20.00)
  6. Click Save or Save & Rebook
    1. IMPORTANT: The Total Tip Amount must match all workers tips added together to save. 


If a worker is listed but should not receive a tip, enter 0.00 in their tip amount. 
Here is an example of auto-distribution:
Tina Service Total $100  |  Tom Service Total $50
Total Tip Amount: $30
Tina Tip: $20  |  Tom Tip: $10

If you need to edit the Tip Payment Type or if the Tip was Paid Out vs Left in Drawer:
  1. From the completed ticket, click on the Edit Ticket Details button
  2. Click on the associated Tip Payment Type
  3. Update the Tip Payment Type or if the Tip was Paid Out or Left in Drawer
  4. Click Save
If the tip payment type is not listed, simply create a new ticket and click Add Tip and select the preferred payment type.  Due to processing restrictions, we cannot add tips for Gift Redeem or Clover Payments that are outside of the originally debited amount. 


    • Related Articles

    • Reopen & Edit Ticket - Best Practices

      Reopen Ticket Capabilities coming late 2023 / early 2024 Important: the Reopen Ticket permission enabled is required to reopen tickets, upon release this permission is disabled by default. How do I reopen and edit a ticket? From the completed ticket, ...

    • How do I add a tip after payment?

      To add a tip after payment: Go to the Completed Ticket page Click the Add Tip Payment button Enter the Amount for the Tip and the Tip Payment Type By default, the tip will be automatically distributed to the worker(s) who provided services based on ...

    • Tippy: The wrong worker was sent a tip, how do I correct?

      If you accidentally had the incorrect worker on a ticket, here are the two ways you can resolve: Option 1: Client & Credit Card Still Present If the client and their credit card are still present, follow these steps: Go to the Completed Ticket Click ...

    • How do I edit a Gift Expiration date?

      Here are the steps to edit a Gift Expriaiton date: Go to the Navigation Menu ☰ Click Gift Balance Search for the Gift Click on the Gift Number A pop up will appear with the Expiration Date in the upper right Change the Expiration Date to the desired ...

    • Setup Compensation Scales & Setup Compensation Methods

      If your payroll includes Scales, continue with step 2 however if it does not, jump to step 4. Click the Menu Icon (≡) and then click Setup > Setup Workers > Setup Compensation Scales Create and edit compensation scales to be included as part of ...