How do I redistribute or edit a tip?

How do I redistribute or edit a tip?




To add a new tip to a completed ticket, follow these steps:
  1. Go to the Completed Ticket page
  2. Click the Add Tip Payment button
  3. Enter the Amount for the Tip and the Tip Payment Type
  4. Click Save
  5. Tips will be auto-distributed to all workers who performed a service based on their share of services performed.
    1. To add a worker to receive a tip, click on the the worker drop down and select a worker
    2. To edit the amount of tip, edit the value in the field to the right of the Worker Name
    3. To add more tips, click the Add Tip Payment Button
    4. The value in parenthesis is the Total Service Amount for the associated worker Example: ($20.00)
  6. Click Save or Save & Rebook
    1. IMPORTANT: The Total Tip Amount must match all workers tips added together to save. 


If a worker is listed but should not receive a tip, enter 0.00 in their tip amount. 
Here is an example of auto-distribution:
Tina Service Total $100  |  Tom Service Total $50
Total Tip Amount: $30
Tina Tip: $20  |  Tom Tip: $10

If you need to edit the Tip Payment Type or if the Tip was Paid Out vs Left in Drawer:
  1. From the completed ticket, click on the Edit Ticket Details button
  2. Click on the associated Tip Payment Type
  3. Update the Tip Payment Type or if the Tip was Paid Out or Left in Drawer
  4. Click Save
If the tip payment type is not listed, simply create a new ticket and click Add Tip and select the preferred payment type.  Due to processing restrictions, we cannot add tips for Gift Redeem or Clover Payments that are outside of the originally debited amount. 


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