How do I Tippy Tip a worker who didn't provide the service?

How do I Tippy Tip a worker who didn't provide the service?

If a worker did not perform the service but the customer would like to leave them a tip also, such as an assistant or colleague who helped with the blowout and/or shampoo, the front desk will want to add a service for that worker for $0.00, then they will be prompted to leave a tip on the Tippy Device for that worker.

If you commonly add assistants to tickets, you could consider adding a Service for this purpose.  Here is how you would do that:
  1. Go to Setup > Setup Services
  2. Click Add New
  3. Enter a Service Name (examples: Zero Dollar Service, Tippy Assistant, Assistant, etc)
  4. Select a Service Group
  5. Enable the checkbox for "Add On Service"
  6. Click Save
  7. Go to the Setup Worker Details
  8. Select a Worker to assign the service to
  9. Click on the Services Tab
  10. Under the specified Service Group, enable the Service under the Performs column
  11. Click Save
Pro Tip: Add the Service to your Favorites to have it readily available by going to Setup > Setup Favorites.

    • Related Articles

    • Tippy: The wrong worker was sent a tip, how do I correct?

      If you accidentally had the incorrect worker on a ticket, here are the two ways you can resolve: Option 1: Client & Credit Card Still Present If the client and their credit card are still present, follow these steps: Go to the Completed Ticket Click ...
    • What if someone leaves a Tippy Tip for an unpaired worker?

      What if someone leaves a Tippy Tip for an unpaired worker? The tips will be tracked and distributed once the worker has a Tippy account with a bank account connected, however the Inspire by STX will allow clients to tip service providers in the ...
    • Tippy Integration - Setup Guide PDF

      Attached is a PDF on how to setup the Tippy Integration with Inspire by STX.
    • Can a ticket have a non-Tippy Tip and a Tippy Tip?

      Unfortunately the Inspire by STX software only allows tickets to have all Tippy tips or all Inspire Tips. If you have a client that wants to leave a tip in Tippy but then also a Cash or Check Tip you'd like to track, please run the Tippy Tip using ...
    • Tippy Integration Error Messages

      The following are error messages related to the Inspire Tippy Integration and the next steps to troubleshoot: Transaction with Specified ID does not exist To troubleshoot, there are two areas to consider: Are all the workers on the ticket paired ...