How to Adjust the Set Price of any Item on an Open Ticket

How to Adjust the Set Price of any Item on an Open Ticket

Overview
If you need to adjust the price of a service, product, or item that has already been added to an open ticket, you can update the item's set price directly from the checkout screen.

Update the Price of an Item on a Ticket
  1. From the checkout screen, select the service, product, or item you need to modify.
  2. Update the Set Price to reflect the desired price.
  3. Select Update Ticket.
The ticket will refresh and display the updated price for the selected item.

    


Info
Note: Any adjustments made to the original set price will be marked with an asterisk (*) next to the displayed price. This indicates the item price has been manually adjusted from the original set price.


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