When Is an Appointment Considered Rebooked?
Inspire automatically marks an appointment as Rebooked if, by midnight on the same day a ticket is completed, the client has a future appointment scheduled.
Important Notes
The future appointment can be for any service (service type does not impact rebooking)
The appointment can already exist in the system (for example: booked online, standing appointment, or scheduled in advance)
How Rebooking Credit Works
Rebooking credit is assigned based on who the future appointment is scheduled with:
Same Worker
Different Worker
Rebooking in Reporting
The Rebook Report in Business Analysis Reporting provides the most complete view of rebooking performance.
It includes:
Worker rebook counts
Company rebook counts
Rebooking percentages
Reports That Show Rebooking Percentages
Reports That Show Rebooking Counts
Visit Type Report
ABC Report
TBP Report
Dashboard
Additional notes:
If you select Company as the report type, all rebooking data reflects company-wide performance
If you select Worker, data reflects only that individual worker’s rebooking performance
Rebooking is based on whether a future appointment is scheduled, not the service type or timing
Related Articles
How do I book an appointment?
To Express Book an appointment: Simply click on the Appointments icon Click on a time slot on the appointment book Search for a Client by name, phone or email or click + to add a new client Select a Worker and a Service combination Click Add New to ...
Where do I put appointment notes?
Appointment Detail: Click on an Appointment and the Note field appears under the ticket number. Appointment List: Click on the Note icon next to the appointment in the appointment list below the booking calendar. Appointment Note Example: “May be ...
How do I book a standing appointment?
Go to Appointments Click the Standing button Select a Start Date and an End Date Select a Start Time Select Every # of days, weeks or months to book the appointments Example: Start Date is January 1, End Date is January 30 > Book Every 2 Weeks > ...
Find Appointment
Tired of looking for an available appointment time with a day-by-day calendar search? Click the Find Appointment button and the system will find the best fit to optimize your schedule. Click the Find Appt. button Select a Start Date or move ...
How do I book an appointment from the app?
From the STX Worker App, go to Appointments Simply tap the time you wish to book an appointment on the calendar Search for a client name, phone or email, or tap (+) to add a new client or skip to book an appointment with no client. Note: a minimum ...