When Is an Appointment Considered Rebooked?

When Is an Appointment Considered Rebooked?

Inspire automatically marks an appointment as Rebooked if, by midnight on the same day a ticket is completed, the client has a future appointment scheduled.

Important Notes
  • The future appointment can be for any service (service type does not impact rebooking)
  • The appointment can already exist in the system (for example: booked online, standing appointment, or scheduled in advance)
How Rebooking Credit Works
Rebooking credit is assigned based on who the future appointment is scheduled with:
  • Same Worker
    • Both the worker AND the company receive rebooking credit
  • Different Worker
    • Only the company receives rebooking credit (the original worker does not)
Rebooking in Reporting
The Rebook Report in Business Analysis Reporting provides the most complete view of rebooking performance.
It includes:
  • Worker rebook counts
  • Company rebook counts
  • Rebooking percentages
Reports That Show Rebooking Percentages
  • Goals
  • Dashboard
  • Employee Analysis Report
  • TBP Report
  • Monthly Business Analysis Report
Reports That Show Rebooking Counts
  • Visit Type Report
  • ABC Report
  • TBP Report
  • Dashboard 
Additional notes:
  • If you select Company as the report type, all rebooking data reflects company-wide performance
  • If you select Worker, data reflects only that individual worker’s rebooking performance
  • Rebooking is based on whether a future appointment is scheduled, not the service type or timing