SalonInteractive Integration FAQs
These are the most commonly asked questions about the integration with SalonInteractive and Inspire by STX:
Do Inspire by STX and SalonInteractive use different product language?
Yes! Great eye! Here are some of the terms that are interchangeable:
Suppliers in STX are Distributors in SalonInteractive
Product Lines in STX are Brands in SalonInteractive
Category is Product Lines in SalonInteractive
Will my SalonInteractive Sales show up on my Inspire by STX reports?
At the present time, SalonInteractive e-commerce sales will be reported on only in SalonInteractive.
Will my SalonInteractive Sales impact my inventory on hand counts?
No, since the SalonInteractive Distributors / Suppliers are responsible for shipping the products to the client, those product sales would not impact your Inspire by STX on hand counts.
Can I sync my Clients to use SalonInteractive marketing?
Yes! Client Names, Phones & Emails will sync nightly to use the SalonInteractive Marketing and the Product Recommendations. Side note: since the clients sync nightly, same day created clients will not be in SalonInteractive for Product Reccomendations.
Why do I need to import the SalonInteractive products?
In order to use the Send Purchase Order feature, using the exact Product Name and Product SKU is essential for a smooth sync and ordering operation.
Why can't I edit the Product Name, SKU, Suppliers, Product Line Name, etc. on my Inspire by STX account?
In order for the Purchase Order to send properly to SalonInteractive, we cannot allow Inspire by STX users to edit this proprietary information.
Do I really need to deactivate my existing products before Syncing?
If a business were to sync without deactivating existing products, there would be a high chance that there would be duplicates. For example:
Existing Product Name: 20 Vol DevSalonInteractive Synced Name: 20 Volume Developer
What if I order a product from multiple suppliers?
At the present time, the product to supplier ratio is 1:1. We are hoping to make multiple suppliers on a product an option for SalonInteractive synced products.
Does SalonInteractive work in my area?
To find out if SalonInteractive works in your area, visit https://www.saloninteractive.com/brands-in-your-area/ to search for your state.
SalonInteractive is only available in the United States.
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