Text Count Report
Location: Reports > Setup Reports
The Text Count Report displays the total number of text messages sent within the selected date range. This report helps you monitor text usage and understand how messages are being sent to clients. This report can also be exported or printed at any time for record keeping and communication tracking.
How to Generate This Report
- Select the desired date range.
- Click Generate.
Optional Report Scheduling
This report can also be scheduled to run:
- ASAP
- Daily
- Weekly
- Bi-Weekly
- Monthly
- Quarterly
- Yearly
Scheduled reports can be generated for a specific date range and automatically sent to any email address as either:
- PDF
- CSV file
Sorting Options to organize this report by:
Date - Sorts the table in ascending order from the oldest date to the most current date.
Name - Sorts the table alphabetically by the client’s first name.
Phone Number - Groups matching phone numbers together and displays entries in chronological order by phone number.
Type - Sorts the table alphabetically by text type.
Character Count - Sorts the table in ascending order by character count.
The total number of text messages segments sent for the selected date range will appear in the top left of the generated report.
Column Descriptions
Date/Time - Displays the date and time the text message was sent.
Client Name - Displays the first and last name of the client who received the text message.
Phone Number - Displays the cell phone number saved in the client card.
Type - Displays the text message type.
Count - Displays the number of text message segments used for the text type.
Text messages have a 160-character limit per segment. If a message exceeds 160 characters, it will be sent as multiple segments, with each additional segment counting separately whenever the message is sent—whether automatically or manually.
The Inspire by STX packages include 2500 text messages. Users who exceed the included text amount will be auto-charged $50 for an additional 2500 text messages. For reference an average Inspire by STX user sends approximately 1000 texts per month and this additional charge impacts less than 5% of users.
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