Summary
CBD is growing in popularity as an ingredient in our everyday products and often featured in our industry's service offerings. Although CBD is legal in many states, it is illegal in the US & Canada to send text messages with language related to age-restricted products or services such as CBD, alcohol, tobacco, gambling, etc.
Click Here for more details on Cannabis related messaging laws.CBD, Cannabis, Marijuana, Weed, Hash, Joints, Shatter, etc.
What does my business need to do to continue sending text messages?
The most commonly used forbidden word is "CBD" and to protect your business and your text message reputation, our software will substitute "CBD" for "Calming" automatically in any text message. If you are using a different forbidden CBD related word, there are two options:
- Remove Booked Services merge field from the text message field in Notifications & Reminders (located in Setup > Setup Appointments & Emails).
- Remove any CBD related language from all Service & Package Names and Client Facing Names (located in Setup > Setup Services).
What happens if I do not make any changes to my service name, notifications or reminders?
Unfortunately, your business would no longer be able to send text messages via Inspire by STX. Additionally, this shut off could potentially flag your business from being able to register for text messages or marketing in the future with any other company.
Do other softwares and text carriers have these limitations?
This limitation is not an Inspire by STX limitation, it is a law related to sending text messages from phone numbers within the United States of America and Canada and is a matter you would encounter with all other North American software or text message providers.
Related Articles
How can I keep my number of text messages down?
If you are looking to keep the number of text messages down here are some suggestions: 1) Reduce Number of Characters in Text Template Every 160 characters counts as a single text message, keeping your character count down will help keep the number ...
Text Count Report
Location: Reports > Setup Reports The Text Count Report will display the total number of texts sent for a date range, the client name, client phone number, type of text message and count of text messages sent. The number in the count column is the ...
How do I setup appointment reminders with confirmation?
How do reminders work? Inspire's reminders can be setup for texting and emailing, the client can choose how they prefer to be contacted. When sending the reminders, your business can include a link to confirm the appointment. When the reminder is ...
What is the message board?
The Message Board is a place to keep public messages for the business. Simply click Message Board, type in a message or note and click Close. Once there is an entry, the text Message Board will light in BLUE instead of black to indicate that there is ...
Tippy Integration Error Messages
The following are error messages related to the Inspire Tippy Integration and the next steps to troubleshoot: Transaction with Specified ID does not exist To troubleshoot, there are two areas to consider: Are all the workers on the ticket paired ...