Tippy: The wrong worker was sent a tip, how do I correct?

Tippy: The wrong worker was sent a tip, how do I correct?

If you accidentally had the incorrect worker on a ticket, here are the two ways you can resolve:

Option 1: Client & Credit Card Still Present 
If the client and their credit card are still present, follow these steps:
  1. Go to the Completed Ticket
  2. Click Issue Refund
  3. Check the checkbox for the Tippy Tip that was in error
  4. Enter the Refund Amount to refund to the original Credit Card Payment Type field
  5. Click Save
  6. Go to Checkout, enter the Clients Name to assign to the Ticket
  7. Add a Service for $0.00 for the correct worker
  8. Click Send to Tippy
  9. Ask the Client to manually enter the tip amount on the Tippy Device
  10. Perform the credit card transaction again.
Note: Another Tippy Transaction Fee will be charged to the client.

Option 2: No Credit Card Present

If the Client and their Credit Card are no longer present, follow these steps:
  1. Ask the worker who received the original tip to Pay Tip Amount to the correct worker using the Tippy Send Funds feature on the Tippy Mobile App
    1. Alternatively, the workers could exchange Cash, Venmo, Check, etc.
  2. Go to the original ticket, click Issue Refund
  3. Check the checkbox next to the Tippy Tip that was in error
  4. Enter the Refund Amount in the Cash field
  5. Click Save
  6. Go to Checkout, enter the Clients Name to assign to the Ticket
  7. Click Add Tip
  8. Choose the Correct Worker, Amount and choose Tip Paid Out
  9. Go to Payment and choose Cash as the Payment Type.
Steps 2 - 9 are for record keeping purposes. 

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