What if I sent the ticket to Tippy but they do not want to leave a Tippy Tip?
If you clicked Send to Tippy but the customer does not want to leave a tip, simply have them click the NO TIP option in the upper right for each worker. Then have the customer click the "Continue to Payment" button.
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Tippy Transaction - Ticket Changes
Update Ticket - Add, Remove or Update Line Items Once the Send to Tippy button has been clicked, a pop up will display. On the left, instructions will display on how to proceed with a Tippy and Credit Card transaction. If you need to make changes to ...
Can a ticket have a non-Tippy Tip and a Tippy Tip?
Unfortunately the Inspire by STX software only allows tickets to have all Tippy tips or all Inspire Tips. If you have a client that wants to leave a tip in Tippy but then also a Cash or Check Tip you'd like to track, please run the Tippy Tip using ...
Tippy Integration Error Messages
The following are error messages related to the Inspire Tippy Integration and the next steps to troubleshoot: Transaction with Specified ID does not exist To troubleshoot, there are two areas to consider: Are all the workers on the ticket paired ...
Reopen & Edit Ticket - Best Practices
Reopen Ticket Capabilities coming late 2023 / early 2024 Important: the Reopen Ticket permission enabled is required to reopen tickets, upon release this permission is disabled by default. How do I reopen and edit a ticket? From the completed ticket, ...
How do I Tippy Tip a worker who didn't provide the service?
If a worker did not perform the service but the customer would like to leave them a tip also, such as an assistant or colleague who helped with the blowout and/or shampoo, the front desk will want to add a service for that worker for $0.00, then they ...