Why aren't my emails sending?
If you are currently using a free email account, such as @yahoo.com, @aol.com, @gmail.com or @icloud.com, those domains will not allow you to use their email addresses to send bulk emails. Initially, your first emails may send however once you reach their limit, the emails will stop sending.
Traditionally if you already have a website URL, the host site or company that assisted in the setup can offer you email addresses. To obtain a domain for the first time, we recommend checking out Go Daddy (GoDaddy.com) or Google Domains (domains.google).
If your reminder emails, gift emails, notifications, marketing, etc. are not sending you will want to first double check that the email address is accurate in the following areas:
- Setup > Setup Company > Company Info > Email Address
- Setup > Setup Notifications & Reminders > Notifications > Email Address
- Setup > Setup Notifications & Reminders > Reminders > Email Address
- Marketing > Marketing Email > Click the Account Name in the upper right > My Account > Email Address
If the email address looks correct, the next thing you'll want to consider is the type of email address you are using to send emails. It is best to use a domain that you own such as email@yourbusinessname.com. If you are using a free service it is likely that they do not allow you to mass send emails.
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