Why is my Opt-In list is missing?
If your Marketing Opt-In list is missing from Marketing > Lists, you can refresh and sync your marketing users by following the steps below.
How to Sync the Marketing Opt-In List
- Go to Marketing > Lists
- Click Sync Users Now
- A pop-up message will appear advising that the sync process may take a few minutes
- Once the sync has completed, the Marketing Opt-In list should appear within your available list options
What qualifies a client as Opted-In?
Clients are considered opted-in for marketing emails when they have:
- An email address associated with their client profile
- Marketing enabled for their email address within the client card
How to Manually Opt-In a Client
If a client has not previously unsubscribed or manually opted out of marketing emails, you can manually enable marketing for their profile.
- Go to Clients
- Open the client's profile
- Select the Profile tab
- Locate the Marketing and Follow-Up section
- Enable the:
- Primary Email Address, and/or
- Secondary Email Address
Once enabled, the client may be included in your Marketing Opt-In list after the next sync.
Important Note About Unsubscribed Clients
Clients may manually unsubscribe or opt out of email marketing at any time.
If a client has unsubscribed or opted out of marketing emails, they must personally opt back in to reactivate email marketing communications. This action cannot be completed manually within Inspire by STX.
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