Tippy Integration
Tippy: The wrong worker was sent a tip, how do I correct?
If you accidentally had the incorrect worker on a ticket, here are the two ways you can resolve: Option 1: Client & Credit Card Still Present If the client and their credit card are still present, follow these steps: Go to the Completed Ticket Click ...
Tippy: Using a Token on File or Clover Manual
To use the Token on File for a ticket with a Tippy Tip: When the transaction is sent from Tippy to the Clover device Click the X on the Clover device to cancel From Inspire by STX click the Payments Tab Select Token on File If the Clover device is ...
Tippy Transaction - Ticket Changes
Update Ticket - Add, Remove or Update Line Items Once the Send to Tippy button has been clicked, a pop up will display. On the left, instructions will display on how to proceed with a Tippy and Credit Card transaction. If you need to make changes to ...
Does Tippy work in Canada or outside North America?
Tippy is currently only available in the United States, it is not available in Canada or any other countries.
Tippy Funds Flow & Benefits
See attached for the Tippy Funds Flow and Benefits.
Tippy Integration - Setup Guide PDF
Attached is a PDF on how to setup the Tippy Integration with Inspire by STX.
Can a ticket have a non-Tippy Tip and a Tippy Tip?
Unfortunately the Inspire by STX software only allows tickets to have all Tippy tips or all Inspire Tips. If you have a client that wants to leave a tip in Tippy but then also a Cash or Check Tip you'd like to track, please run the Tippy Tip using ...
Resetting Cache & Tippy
If you needed to reset cache and are a tippy user, you'll have to repeat the steps to enter your Tippy Device ID and choose your preferred clover device in Setup > Setup POS > Setup POS & Devices.
Tippy Integration Error Messages
The following are error messages related to the Inspire Tippy Integration and the next steps to troubleshoot: Transaction with Specified ID does not exist To troubleshoot, there are two areas to consider: Are all the workers on the ticket paired ...
What if someone decides to do a Tippy Tip after the transaction?
If you already paid for the ticket and now the customer would like to do a Tippy Only transaction, create a ticket and add services for each worker you plan to tip for $0.00. Then click Send to Tippy. The Tippy Device will default to the settings for ...
Can I have multiple workstations assigned to 1 Tippy Device?
Yes! Multiple work stations can send the transaction to Tippy, then when the 'Continue to Payment' button is selected, the transaction will go back to that computer to select the Clover device.
What if I sent the ticket to Tippy but they do not want to leave a Tippy Tip?
If you clicked Send to Tippy but the customer does not want to leave a tip, simply have them click the NO TIP option in the upper right for each worker. Then have the customer click the "Continue to Payment" button.
How do I Tippy Tip a worker who didn't provide the service?
If a worker did not perform the service but the customer would like to leave them a tip also, such as an assistant or colleague who helped with the blowout and/or shampoo, the front desk will want to add a service for that worker for $0.00, then they ...
Should I run all my transactions through Tippy?
If you would like, you can send all your transactions through Tippy however in some cases you may choose to bypass the Tippy suggestion and go with a traditional checkout. For example, if the customer is only purchasing products, you can choose a ...
What if someone leaves a Tippy Tip for an unpaired worker?
What if someone leaves a Tippy Tip for an unpaired worker? The tips will be tracked and distributed once the worker has a Tippy account with a bank account connected, however the Inspire by STX will allow clients to tip service providers in the ...
Contacting Tippy Support
Tippy Support Resources: https://helpcenter.meettippy.com/en/ Tippy Support by Phone: 1-855-831-2323 Tippy Support by Email: support@meettippy.com
How do I pair a worker with Tippy?
If your business already has the Tippy Integration setup for the business; where the device is paired to the software, please follow these steps to sync a worker's Tippy Account with Inspire by STX Software. Go to Setup > Setup Worker Details Click ...
Tippy Troubleshooting - Frozen Screens
What if my Inspire or Tippy are frozen? (Frozen, Spinning, Unpaired, etc) If your Inspire by STX Checkout is spinning because the devices disconnected or maybe you left a transaction after the Tippy tip was created, the Tippy Device will need a hard ...
How does the Tippy Integration work?
Inspire by STX & Tippy Integration coming Fall 2023!
Inspire by STX Tippy Integration
What is Tippy? Tippy is a company that revolutionized how service industry tips are handled. Our integration sends your workers service totals to a client-facing iPad to select tip amounts and then close the ticket with one credit card swipe, dip or ...
Popular Articles
What do the different colors and symbols mean on the appointment book?
Booked — ● (Blue) Called — ● (Yellow) Confirmed — ● (Pink) Email Sent — ● (Orange) Checked In — ● (Green) Completed — ● (Gray) Conflicting — ● (Red) Standing — # (Hashtag) Online Booked — O (Letter O) New Client — Text (Red Text) Multiple ...
Appointment Book Tips
Appointment Book Buttons < > Navigates the calendar forward or backward for the day, month or year. Show All Workers: By marking the checkbox, workers not scheduled to work that day will appear on the calendar. Clicking Worker Photo: Goes to a Week ...
Inspire v2.8 Release Notes
Inspire Version 2.8 is due to be released on Tuesday, Feb. 1, 2022. Overall Changes Inspire v2.8 has flipped the style of the software from a blue gradient background with white font to a soft paper white background with charcoal font. Many of the ...
Inspire v2.8.3 Release Notes
This version was released on August 8, 2022 Credit Card Batch Report (NEW!) - Credit Card Batch Report to Transaction Reports that will calculate the total amount in card processing daily starting at the global batch time of 9:30 PM EDT the day ...
Inspire v3.1 Release Notes
Tippy Integration COMING SOON! - Inspire by STX is gearing up to offer a single transaction integration with Tippy, a modern straight-to-stylist tipping solution. Stay tuned for our official integration announcement! For more information on Tippy, ...