Basic Rules of the Account Balance Feature
- The Ticket and Client Card > Account Balance total will display as Client Credit $X.XX or Client Owes $X.XX.
- The line items on the Account Balance table will display in the Accountant preferred way, using a negative to reflect a Client Credit (meaning the business owes the client money) or a positive to reflect that a Client Owes (meaning the client owes the business money).
- Adding money to a client's account can be done by an Online Booking Required Deposit, a Refund performed, a Deposit added on a Ticket, a Prepayment added on a Ticket or a Received on Account added on a Ticket.
- Noting a balance due to a client's account can be done by using the payment type Account Charge from a ticket.
To Create a Balance for a Client
Example: where the client will owe the business money.
- Create a Ticket for the specific client
- Under the Payment Tab, select Account Charge
- The Account Charge amount will reflect as a positive number on the receipt at checkout next to "Acct Bal" and in the Client Card under the Accounts tab as an Account Charge Line Item
To Pay Down a Balance for a Client
Example: When client is paying down on a balance where they owed the business money):
- Create a ticket for the specific client.
- Under the Other tab enter the Received On Account field, enter in the amount the client would like to pay against their balance and click Add to Ticket.
- Go to Payments Tab and select the Payment Type
- The Received on Account amount will display as a negative number line item on the Client Card > Accounts Tab > Account Balance table. The Balance will be updated to reflect the new payment.
To Apply Funds for Future Use
Example: A client would like to put $500 on their account towards future services and goods.
- Create a ticket for the specific client.
- Under the other tab enter the amount in the Prepayment or Deposit field.
- Prepayment is traditionally used when a full amount or general amount of money is added to the account.
- Deposit is traditionally used when a partial amount of a future service is being paid.
- Go to Payments tab and select the Payment Type. The Deposit or Prepayment amount will display as a negative number line item on the Client Card > Accounts Tab > Account Balance table. The Account Balance will be updated to reflect the new payment.
Note: Prepayments and Deposits both perform the same function, they are separated for businesses that want to differentiate between partial and full payments.
To Apply or use a Prepayment or Deposit Amount
Example: The Client is getting a $1000 service and to schedule the time, the business required a $200 deposit.
- Create a ticket for the specific client.
- Go to Payments and select Account Charge as the Payment Type.
- The amount will reflect as a positive number on the Client Card under the Accounts tab as an Account Charge Line Item and the Account Balance will update.
Viewing a Client Account Balance
- Client Card > Accounts Tab > Account Balance Table
- Ticket with a Client Associated > Acct Bal at the top of the receipt
Viewing all Client Account Balances & Totals
- Reports > Client & Appointment Reports > Account Balances Report
Negative vs. Positive Balance
Negative Account Balance - When an account balance is negative, it indicates that the client is owed money or goods from the business.
Positve Account Balances - When an account balance is ngative, it indicates that the business is owed money from the client.