You can redeem the active balance available on a gift card and use those funds as a payment method toward a client's ticket. You can choose to use the gift card to pay for the entire ticket or apply only a portion of the available gift card balance, allowing another payment method to be used for any remaining balance.

Go to Checkout and create a new ticket with a balance due, or navigate to an existing open ticket.

Tip: You must have the gift card number to redeem a gift card at checkout.

1. Select the Payments tab.
2. Select Gift Redeem as the payment type.
3. Enter the gift card number or scan the gift card barcode into the Gift Number field.
4. Select the arrow icon next to the Gift Number field. This will have Inspire look up the gift card.
5. The gift card's current available balance will then display underneath the Gift Number field.
6. In the Amount to Apply field, enter the amount of the gift card balance you would like to use toward the ticket.
7. Select Apply Payment to apply the gift card amount toward the ticket.
8. Review the remaining ticket balance.

Note: After you enter or scan the gift card number and select the arrow, Inspire will display the gift card's current available balance underneath the Gift Number field. You can then decide how much of that available balance you want to use toward the ticket. You can apply the entire balance or enter a specific amount and use another payment method for the remaining balance.

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How Do I Find a Gift Card Number?

If you do not have the gift card number, you can search for it within Gift Balances.

1. Select the three lines in the upper-right corner of your screen.
2. Select Gift Balances.
3. Search for the gift card using the recipient's name or purchaser's name.
4. Locate the gift card to view the gift card number.
5. Use the gift card number to redeem the available balance at checkout.

Note: You must have the gift card number before you can redeem the gift card at checkout.

What Happens After You Apply the Gift Card?

• If the gift card covers the entire ticket balance, the ticket will be completed and closed.
• If you apply only a portion of the gift card balance, the remaining ticket balance will stay due so you can apply another payment method.
• The gift card's available balance will be reduced by the amount redeemed.

 Gift Card Not Working?

If the gift card is not being accepted, first confirm that the gift card has an active balance and is not attached to an open or unpaid ticket.

For additional troubleshooting steps, see Why Is My Gift Card Not Working?