How do I void a ticket?
Tickets can be voided if you want to remove the ticket from the transactions for the day.
To Void an Unpaid Ticket, follow these steps:
- From the Check Out page, click VOID TICKET
- If there are services on the ticket, a pop up will appear to either Reset the Appointment to Booked Status or to Void Ticket and Delete Appointment.
To Void a Paid Ticket, follow these steps:
- First, locate the completed ticket via the Ticket Detail Report or Client Card
- From the Completed Ticket page, click VOID TICKET
- Note: Tickets paid by Clover or Gift Redeem cannot be voided.
Paid Tickets that are voided are recorded in the Voided Ticket Report.
Related Articles
Tippy Transaction - Ticket Changes
Update Ticket - Add, Remove or Update Line Items Once the Send to Tippy button has been clicked, a pop up will display. On the left, instructions will display on how to proceed with a Tippy and Credit Card transaction. If you need to make changes to ...Void, Edit and Refund Tickets
Summary Mistakes happen and they need to be adjusted from time to time. Correcting a ticket properly is very important for payroll, reporting and securities sake that there is a traceable log. Keep in mind that voids, refunds and changes can effect ...Voided Ticket Report
Location: Reports > Transaction Reports The Voided Ticket Report displays details for any tickets that have been voided within the selected criteria. This report helps track and review voided transactions for recordkeeping and auditing purposes. The ...Reopen & Edit Ticket - Best Practices
Reopen Ticket Capabilities coming late 2023 / early 2024 Important: the Reopen Ticket permission enabled is required to reopen tickets, upon release this permission is disabled by default. How do I reopen and edit a ticket? From the completed ticket, ...How can I create a ticket?
To create a new ticket, go to Checkout and add items to the ticket.