How do I void a ticket?

Tickets can be voided if you want to remove the ticket from the transactions for the day. 

To Void an Unpaid Ticket, follow these steps:

1. From the Check Out page, click VOID TICKET
   
2. If there are services on the ticket, a pop up will appear to either Reset the Appointment to Booked Status or to Void Ticket and Delete Appointment.  

To Void a Paid Ticket, follow these steps:

1. First, locate the completed ticket via the Ticket Detail Report or Client Card
   
2. From the Completed Ticket page, click VOID TICKET
   
1. Note: Tickets paid by Clover or Gift Redeem cannot be voided.

Paid Tickets that are voided are recorded in the Voided Ticket Report. 

• Related Articles

• Tippy Transaction - Ticket Changes

  Update Ticket - Add, Remove or Update Line Items Once the Send to Tippy button has been clicked, a pop up will display. On the left, instructions will display on how to proceed with a Tippy and Credit Card transaction. If you need to make changes to ...

• Reopen & Edit Ticket - Best Practices

  Reopen Ticket Capabilities coming late 2023 / early 2024 Important: the Reopen Ticket permission enabled is required to reopen tickets, upon release this permission is disabled by default. How do I reopen and edit a ticket? From the completed ticket, ...

• How can I create a ticket?

  To create a new ticket, go to Checkout and add items to the ticket.

• How do I change the Ticket Date?

  Important: The permission for Edit Ticket Details must be enabled to change the ticket date. To edit the date assigned to the ticket, follow these simple steps: Go to the completed ticket page Click Edit Ticket Details Click on the Date Field Select ...

• Void, Edit and Refund Tickets

  Summary Mistakes happen and they need to be adjusted from time to time. Correcting a ticket properly is very important for payroll, reporting and securities sake that there is a traceable log. Keep in mind that voids, refunds and changes can effect ...