How do I void a ticket?
Tickets can be voided if you want to remove the ticket from the transactions for the day.
To Void an Unpaid Ticket, follow these steps:
- From the Check Out page, click VOID TICKET
- If there are services on the ticket, a pop up will appear to either Reset the Appointment to Booked Status or to Void Ticket and Delete Appointment.
To Void a Paid Ticket, follow these steps:
- First, locate the completed ticket via the Ticket Detail Report or Client Card
- From the Completed Ticket page, click VOID TICKET
- Note: Tickets paid by Clover or Gift Redeem cannot be voided.
Paid Tickets that are voided are recorded in the Voided Ticket Report.