Voided Ticket Report

Location: Reports > Transaction Reports 

The Voided Ticket Report displays details for any tickets that have been voided within the selected criteria. This report helps track and review voided transactions for recordkeeping and auditing purposes. The report can also be exported or printed for your records.

                                                                                                                                                          

               

How to Search

• Use the Begin Date and End Date to filter results by a specific date range
  OR
  
• Use the search bar to locate a specific ticket by ticket number

Results will automatically populate below based on your selection.

If a ticket number is entered in the search field and no results appear on the Voided Ticket Report, this indicates the ticket was not voided. To help locate the ticket, you can search for it within the Ticket Details Report.

Pro Tip: Any ticket that reaches the checkout screen and has the void option selected—prior to choosing a payment type—will also be included.

Sorting Options

Use the Sort Options in the top-right corner to organize your report by:

• Date (oldest to newest)
• Ticket Number (ascending order)
• Total Amount (ascending order)
• Payment Type ( sort order and payment abbreviation will display based on your setup)
• Client First Name (alphabetical)
• Client Last Name (alphabetical)

Note: If no client was assigned to a ticket, the ticket will appear at the top of the list before alphabetical sorting.

Note: To view or update payment sort order or abbreviations, go to Setup > Setup Payment Types.

Important Note: If no payment abbreviation is displayed, the ticket was created at checkout and voided before a payment was collected or the ticket was closed.

Report Columns Explained

• Date – The date the ticket was voided
• Ticket Number – The number assigned to the voided ticket
• Client Name – Displays the client’s first and last name, or “No Client” if none was assigned
• Service – Total value of services on the ticket
• Product – Total value of products on the ticket
• Other – Total value of deposits, prepayments, account payments, gift sales, and miscellaneous items on the ticket
• Included Ticket – Total value of any included ticket attached to the voided ticket
• Tax – Total tax applied to the ticket
• Total – Combined total of all values (services, products, other, included, and tax)
• Payment Type – Payment abbreviation used on the voided ticket
  • If blank: the ticket was created but never completed before being voided
  • If multiple payment types were used, they will display in the order that was selected on checkout to close the ticket

Note: To view or update payment sort order or abbreviations, go to Setup > Setup Payment Types.

Table Totals

At the bottom of the report, a Total row displays the combined values for all data within your selected date range across the following columns.

• Services
• Products
• Other
• Incl Tickets
• Tax
• Total
  

Pro Tip:  Click on the Ticket Number to see more information about the transaction or right click the ticket number to open tab in a new window.

Note: Any item removed from ticket details will also appear in this report

Example: A ticket includes the following items: a Cut & Style service, a Brow Wax service, a Dry Shampoo product, and a Variable Ticket Fee. If the Brow Wax service is removed from the ticket details and the ticket is then voided, the removed item will also appear on the Voided Ticket Report.

 

 

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