Voided Ticket Report

Voided Ticket Report

Location: Reports > Transaction Reports 

Voided Ticket Report

If any ticket that have been voided, its details will appear in the Voided Ticket Report. This report can be exported or printed for your records
AlertNote: Tickets do not need to have a payment type selected or be fully closed to appear on this report. Any ticket that reaches the checkout screen and has the void option selected—prior to choosing a payment type—will also be included.
How to Search
  • Use the Begin Date and End Date to filter results by a specific date range
    OR
  • Use the search bar to locate a specific ticket by ticket number
Results will automatically populate below based on your selection.

Sorting Options
Use the Sort Options in the top-right corner to organize your report by:
  • Date (oldest to newest)
  • Ticket Number (ascending order)
  • Total Amount (ascending order)
  • Payment Type ( sort order and payment abbreviation will display based on your setup)
  • Client First Name (alphabetical)
  • Client Last Name (alphabetical)
WarningNote: If no client is assigned to a ticket, it will appear at the top of the list before alphabetical sorting.
Idea
Note: To view or update payment sort order or abbreviations, go to Setup > Setup Payment Types.
AlertImportant Note: If no payment abbreviation is displayed, the ticket was created at checkout and voided before a payment was collected or the ticket was closed.

Report Columns Explained
  • Date – The date the ticket was voided
  • Ticket Number – The number assigned to the voided ticket
  • Client Name – Displays the client’s first and last name, or “No Client” if none was assigned
  • Service – Total value of services on the ticket
  • Product – Total value of products on the ticket
  • Other – Total value of deposits, prepayments, account payments, gift sales, and miscellaneous items on the ticket
  • Included Ticket – Total value of any included ticket attached to the voided ticket
  • Tax – Total tax applied to the ticket
  • Total – Combined total of all values (services, products, other, included, and tax)
  • Payment Type – Payment abbreviation used on the voided ticket
    • If blank: the ticket was created but never completed before being voided
    • If multiple payment types were used, they will display in the order that was selected on checkout to close the ticket
IdeaNote: To view or update payment sort order or abbreviations, go to Setup > Setup Payment Types.

Table Totals
At the bottom of the report, a Total row displays the combined values for all data within your selected date range across the following columns.
  • Services
  • Products
  • Other
  • Incl Tickets
  • Tax
  • Total



Info
Pro Tip:  Click on the Ticket Number to see more information about the transaction or right click the ticket number to open tab in a new window.




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