How to Identify Tickets Closed Without an Assigned Cash Drawer

The Payment List Report can be used to locate tickets that were closed based on specific payment and cash drawer parameters.

Navigate to the Payment List Report.
Select the desired Date Range.
Select the applicable Payment Type(s).
Select the Cash Drawer and Shift to view all payments closed under those selected parameters..

To view payments that were closed without an assigned cash drawer:

Select the desired Date Range.
Select the applicable Payment Type(s).
Leave the Cash Drawer filter unselected to view all payments closed within the selected date range and payment type.
Select the Cash Drawer filter and choose the option indicating No Cash Drawer Assigned.

This will allow you to identify specific ticket numbers that were closed without being associated with a cash drawer.

Once you have located the ticket number that was not closed under an assigned cash drawer:

Confirm that a cash drawer is currently assigned to your checkout screen.
Reopen the ticket.
Update the payment method, if needed.
Reclose the ticket.

After the ticket is reclosed, it will be associated with the assigned cash drawer.

Important: the Reopen Ticket permission enabled is required to reopen tickets. Visit Setup Worker Permission Glossary for more details.

Note: If the original payment was processed using an integrated payment method (this does not include manual payments) and the ticket is later reopened, the integrated payment cannot be removed or edited. To close the reopened ticket and remove it from the Checkout List, you must complete the checkout using a different payment method, such as No Sale, if no additional payment is due.