TBP Report
Location: Reports > Business Analysis Reports
The TBP Report is a comprehensive performance report designed for salons using the Team-Based Pay philosophy. It combines the most important KPIs (Key Performance Indicators) into one easy-to-read scorecard, helping teams stay aligned on productivity, rebooking, retail, and guest experience.
To generate this report, simply select a date range and click Generate. The report can be filtered by company or by a specific worker for more detailed insights. It can also be exported or printed at any time for easy sharing and review.
An option is available to treat double-booking as unproductive. Here is an example of how that would work:
- Worker A is scheduled for Duration 1 60 Minutes, Duration 2 60 Minutes (doublebook enabled) and works 4 hours that day.
- If unchecked, it would consider the service 2 hours / 4 hours booked, equals 50% productivity.
- If checked, it would only consider Duration 1 as productive 1 hour / 4 hours booked, equals 25% productivity.
This report is widely used by salons following the Strategies consulting approach and serves as a one-stop snapshot of overall team performance and growth.
Report Metrics Explained:
Productivity % Rate - Measures how effectively scheduled time is being utilized during the date range selected.
Rebook % - The percentage of clients who schedule their next appointment before leaving during the date range selected.
Number of Rebooked - Total count of clients who rebooked during the selected date range.
# of New Clients - The number of first-time clients serviced during the selected date range.
% of Good Ticket Ratings - Percentage of tickets that were marked as good during the selected date range.
Number of Good Ticket Ratings - Total number of tickets marked as good during the selected date range.
Total Number of Tickets - The total number of completed service tickets during the date range selected.
Service Sales - Service sales generated total during the selected date range.
Product Sales - Product sales generated total during the selected date range.
Product % of Total Sales - The percentage of total sales during the selected date range.
Average Revenue per Ticket - Average total revenue earned per ticket during the selected date range.
Average Product per Ticket - Average product sale per ticket during the selected date range.
# of Products per Ticket - Number of retail items sold per ticket during the date range selected.
Note: Productivity Rate % is calculated using the following formula:
Productivity Hours Booked ÷ Hours Scheduled × 100
Note: An appointment is considered a rebook if it is scheduled before midnight on the same day as the completed appointment.
Note: To learn out more about ticket ratings visit Reports > Ticket Rating Report.
Key Notes
- Productivity Rate % is scheduled hours divided by the completed service durations
- Double booking is applied towards productivity and may inflate results
- Book-out time is considered as time off