TBP Report
Location: Reports > Business Analysis Reports
The TBP Report is a comprehensive performance report designed for salons using the Team-Based Pay philosophy. It combines the most important KPIs into one easy-to-read scorecard, helping teams stay aligned on productivity, rebooking, retail, and guest experience.
To generate this report, simply select a date range and click Generate. The report can be filtered by company or by a specific worker for more detailed insights. It can also be exported or printed at any time for easy sharing and review.
This report is widely used by salons following the Strategies consulting approach and serves as a one-stop snapshot of overall team performance and growth.
Report Metrics Explained
Productivity % Rate - Measures how effectively scheduled time is being utilized during the date range selected.
Rebook % - The percentage of clients who schedule their next appointment before leaving during the date range selected.
Number of Rebooked - Total count of clients who rebooked during the selected date range.
# of New Clients - The number of first-time clients serviced during the the selected date range.
% of Good Ticket Ratings - Percentage of tickets that were marked as good during the selected date range.
Number of Good Ticket Ratings - Total number of tickets marked as good during the selected date range.
Total Number of Tickets - The total number of completed service tickets during the date range selected.
Service Sales - Service sales generated total during the selected date range.
Product Sales - Product sales generated total during the selected date range.
Product % of Total Sales - The percentage of total sales during the selected date range.
Average Revenue per Ticket - Average total revenue earned per ticket during the selected date range.
Average Product per Ticket - Average product sale per ticket during the selected date range.
# of Products per Ticket - Number of retail items sold per ticket during the date range selected.
Note: Productivity Rate % is calculated using the following formula:
Productivity Hours Booked ÷ Hours Scheduled × 100
Note: An appointment is considered a rebook if it is scheduled before midnight on the same day as the completed appointment.
Note: To learn out more about ticket ratings visit Reports > Ticket Rating Report.
Key Notes
- Productivity Rate % does not include worker schedule changes
- Double booking is applied towards productivity and may inflate results
- Book-out time is applied towards productivity calculations and may inflate results
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